Administration Team

Our administration teams consist of a Laboratory Manager, Operations Team, Personal Assistant (PA), Data Coordinators and Reception Team.

Our administration teams are pivotal in not only supporting the clinical team administratively, but in ensuring that every participant through our doors feels welcomed and that their time in our facility is a pleasant one.

Kim Driver

Laboratory Manager

I joined Sheffield Teaching Hospitals in January 2022 as Laboratory Manager for both the Clinical Research Facility (CRF) and the Cancer Clinical Trials Centre (CCTC). I have worked in laboratories since 2008 and have 5 years of clinical research experience.

My role involves working closely with the operational and clinical teams across both units to ensure the highest laboratory standards are upheld through the use of robust, aligned procedures, audits, and a standardised training programme within each laboratory.

I find working in clinical research so rewarding and love the challenges and successes each day can bring. I have been made to feel so welcome since I started in post and am so happy to be part of what is an amazing team.

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Zoe Whiteley

Project Coordinator (Operations Team)

I joined the CRF as Project Coordinator at the beginning of 2020 having spent the previous 5 and a half years working in the STH Clinical Research and Innovation Office (CRIO) in a variety of roles. As Project Coordinator I lead on Patient and Public Involvement and Experience (PPIE) initiatives and am the primary contact for collating and disseminating information about publications. This is vital to understanding the outcomes and output of the research that we have supported. My role is to work closely with the Operations Manager and the rest of the Operations team to ensure that the processes and procedures underpinning the activity of the clinical team are in place. This includes initiatives around Data management, quality assurance and PPIE.

Over the last 12 months I have been heavily involved in the operational side of the vaccination work established in response to the COVID-19 pandemic and have really enjoyed being part of this team and what was achieved. I particularly like the variety of the role and am proud of the small role I have played in COVID research over the course of the pandemic, and the fabulous CRF team that I work with.

Fahimeh Nafely

Data Manager (Operations Team)

As Data Manager my role is to ensure the quality of the data within the CRF and to support the administration and clinical teams in tracking and reporting performance. I work closely with the Senior Management Team and patient facing teams to create customised reports that enable tracking or recruitment and delivery performance. I am also involved managing the CRF database and manage and oversee the training of new staff on the system. A key part of my role is supporting users of the system to ensure that data is entered accurately and timely to enable swift reporting as and when required.

Over the years, I have created a number of data and reporting solutions to gain insight into every aspect of our clinical research including performance real time report (BRAG), bed occupancy and trends in patient activity. I am also responsible for the annual NIHR Finance and Activity report and ensuring the data we present accurately reflects our activity throughout the year.

The most enjoyable part of my job is having the pleasure to work with wonderful colleagues from all parts of our research organisation and provide personalised support. I’m also a chair of the UKCRF Network Information Management and Technology Theme Group which gives the incredible opportunity to share knowledge with other UK CRFs. For more information on Theme Groups visit the UKCRF Network website.

I have enjoyed contributing to the success of the COVID Vaccine studies through management of the participant booking system, which was developed using a process that I adapted.

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Rachel Whelpton

Service Coordinator (Operations Team)

As Service Co-ordinator in the CRF, I work closely with the Head of Operations, Operations Manager and the Operations Coordinator.

As well as taking on the day to day running of key projects within the service area, I also look after our website and social media outlets to ensure everyone including our staff and participants, are kept up to date with the latest information regarding the CRF and the work we do locally and nationally.

I also look after the Authorisation and Amendments process ensuring that our staff are aware of the latest changes and updates to studies.

The other main part of my role is supervising the administration team including the PA to the Lead Nurse and Reception Team. I work with the teams to ensure that the systems and processes are in place to support staff, researchers and patients. One key initiative that I lead on is obtaining patient/participant feedback and feeding this into the wider team to ensure that we are being the best we can be.

I have worked in the CRF for over 11 years now and I continue to be amazed by everything our team achieves and how pivotal research is in helping to ensuring better treatments for people. It is so rewarding to be even a small cog in this important wheel.

Linzi Procter

Operations Coordinator (Operations Team)

As Operations Coordinator I work closely with the Operations Manager and Service Coordinator and the primary focus of my role is to support the processes and procedures underpinning the work of the clinical and operations teams. I have worked in the CRF for 8 years in a variety of roles including PA to the Lead Nurse, and Service Coordinator.

As part of my role I coordinate the CRF feasibility process to manage requests for support from the CRF, as well as taking on the day to day running of key projects, processes and functions. I also support quality assurance and service improvement within the unit to ensure that systems and processes are in place to support staff and researchers in conducting research which is of excellent quality and is compliant with robust safety standards.

The pandemic has really highlighted the importance of clinical research and the fantastic work that is done within the CRF. It really is exciting and rewarding to support so many amazing clinical trials that can change people’s lives.

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Imogen Wilson

Data Assistant (Operations Team)

I have recently joined the Operations Team as a Data Assistant, having worked in the CRF for the past year as a Data Coordinator. I am working closely with the Data Manager and other members of the Operations Team to ensure that the data in our system is of high quality and accurately reflects the activity of the CRF through routine data cleaning. A key part of my role involves supporting staff with the use of our CRFManager database, and reviewing and redesigning the training for this system.

It is inspiring to work within a team that is always working so hard to improve patient outcomes. The CRF has played a very important part in COVID-19 research, and I am very keen to give a helping hand in this new role.

Daniel Clark

Administrator (Operations Team)

After graduating from the University of Sheffield with a History degree in July 2020, I joined the CRF and moved back to Sheffield in October 2021. Since graduating, I had been working as a Data Administrator at a GP surgery, initially entering patient data onto our databases, but I soon started working heavily on the Primary Care Network’s COVID-19 vaccination rollout.

After working within the NHS and closely with the rollout of the COVID-19 vaccines, I became interested in the work behind the scenes which made all this possible. Witnessing the impact of COVID-19 vaccine clinics on patient wellbeing and being involved in the setting up and management of clinics, made me very interested in the role since it involved both working on the ground and with the project management team.

In my role as Administrator, I share my time between the Vaccine Team and Operations Team. I am responsible for giving administrative support to the Vaccine Team such as contacting participants to book into study appointments, answering queries and sharing responsibilities over study mailboxes with Data Coordinators. My duties on behalf of the Operations Team include data cleansing, CV and Good Clinical Practice management and creating bulk appointment visits in advance which are ready to book participants into.

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Sarah Young

Personal Assistant to Lead Nurse


As PA for Gail Mills, Lead Nurse for Research and Development, I primarily manage Gail’s busy diary, providing a secretarial and administrative service to support and assist her and the Senior Nursing Team including Research Matrons for the Trust, CRF and CCTC.

I am the first point of contact for the Lead Nurse, dealing with, or referring as appropriate, internal and external enquiries, verbally and by email, prioritising as required and to participate in ad hoc projects as they arise, taking responsibility for specific areas as appropriate.


I enjoy working in Research as I feel that I am involved in providing administrative support to clinical staff so that they can then focus on producing significant changes and improvements to the life of those looking for solutions to their various health conditions.

Data Coordinators

Our Data Coordinators work closely with nurses and researchers to ensure that credible, accurate data is available on time to meet the requirements of our research sponsors. The Data Coordinators provide a key supportive role to the clinical teams in the CRF, assisting in the delivery of timely, high quality data entry for a large portfolio of clinical research activity. The team not only work with internal staff but closely with researchers and sponsors to ensure the credible, accurate data is available on time to meet GCP requirements.

During the summer of 2017, I completed a 3-month internship at the CRF in Sheffield as a Data Coordinator and since then have graduated Plymouth University with a BSc and an MSc. Having worked directly for the CRF and worked in research whilst at university, it became a passion which I wished to follow, therefore leading me to re-join the CRF as a full-time data coordinator.

I work closely with both clinical staff and sponsors, utilising my communication and organisation skills to help ensure the timely transfer of study specific data. The combination of admin and clinical staff within the CRF is a close-knit community, where each member has an important role to play in clinical research. My role allows me to improve my current skill set, whilst providing me with a rewarding job that helps to improve the health and wellbeing of many members of the public.

Although I have not yet worked at the CRF for a long period of time, I have enjoyed my time so far and am looking forward to learning more about the various trials which I will be working on as a Data Coordinator.


Michael Newman

Data Co-ordinator

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Receptionist/Clerical Officers

Our Receptionists provide a welcoming, friendly and efficient reception service to support patients and participants, relatives and research staff from all clinical disciplines. They ensure the smooth running of participant visits by welcoming people when attending for visits, booking transport and ordering patient records. They are at the heart of the CRF.


My job requires me to work closely with the nursing and admin teams covering a wide selection of duties including welcoming participants to the department for their appointments and making sure that they are dealt with in a welcoming and timely manner, arranging their taxis if needed to transport them to and from their appointments and request their medical notes if required.

I really do enjoy working within the Clinical Research Facility department, coming to work with a team of colleagues who are always working hard to achieve great things.

Alison Grundy

Receptionist/Clerical Officer