Our Administration Team

Our administration teams consist of an Operations Team, Personal Assistant (PA), Data Coordinators and our Reception Team. Our administration teams are pivotal in not only supporting the clinical team administratively, but in ensuring that every participant through our doors feels welcomed and that their time in our facility is a pleasant one.

Photo of Zoe Whiteley

Zoe Whiteley

Project Coordinator (Operations Team)

I joined the CRF as Project Coordinator at the beginning of 2020 having spent the previous 5 and a half years working in the STH Clinical Research and Innovation Office (CRIO) in a variety of roles. As Project Coordinator I lead on Patient and Public Involvement and Experience (PPIE) initiatives and am the primary contact for collating and disseminating information about publications. This is vital to understanding the outcomes and output of the research that we have supported. My role is to work closely with the Operations Manager and the rest of the Operations team to ensure that the processes and procedures underpinning the activity of the clinical team are in place. This includes initiatives around Data management, quality assurance and PPIE.

Over the last 12 months I have been heavily involved in the operational side of the vaccination work established in response to the COVID-19 pandemic and have really enjoyed being part of this team and what was achieved. I particularly like the variety of the role and am proud of the small role I have played in COVID research over the course of the pandemic, and the fabulous CRF team that I work with.

Fahimeh Nafely

Data Manager (Operations Team)

As Data Manager my role is to ensure the quality of the data within the CRF and to support the administration and clinical teams in tracking and reporting performance. I work closely with the Senior Management Team and patient facing teams to create customised reports that enable tracking or recruitment and delivery performance. I am also involved managing the CRF database and manage and oversee the training of new staff on the system. A key part of my role is supporting users of the system to ensure that data is entered accurately and timely to enable swift reporting as and when required.

Over the years, I have created a number of data and reporting solutions to gain insight into every aspect of our clinical research including performance real time report (BRAG), bed occupancy and trends in patient activity. I am also responsible for the annual NIHR Finance and Activity report and ensuring the data we present accurately reflects our activity throughout the year.

The most enjoyable part of my job is having the pleasure to work with wonderful colleagues from all parts of our research organisation and provide personalised support. I’m also a chair of the UKCRF Network Information Management and Technology Theme Group which gives the incredible opportunity to share knowledge with other UK CRFs. For more information on Theme Groups visit the UKCRF Network website.

I have enjoyed contributing to the success of the COVID Vaccine studies through management of the participant booking system, which was developed using a process that I adapted.

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Rachel Whelpton

Service Coordinator (Operations Team)

As Service Co-ordinator in the CRF, I work closely with the Head of Operations, Operations Manager and the Operation’s Co-ordinator.

As well as taking on the day to day running of key projects within the service area, I also look after our website and social media outlets to ensure everyone including our staff and participants, are kept up to date with the latest information regarding the CRF and the work we do locally and nationally.

I also look after the Authorisation and Amendments process ensuring that our staff are aware of the latest changes and updates to studies.

The other main part of my role is supervising the administration team including the PA to the Lead Nurse and Reception Team. I work with the teams to ensure that the systems and processes are in place to support staff, researchers and patients. One key initiative that I lead on is obtaining patient/participant feedback and feeding this into the wider team to ensure that we are being the best we can be.

I have worked in the CRF for over 11 years now and I continue to be amazed by everything our team achieves and how pivotal research is in helping to ensuring better treatments for people. It is so rewarding to be even a small cog in this important wheel.

Linzi Procter

Operations Coordinator (Operations Team)

As Operations Coordinator I work closely with the Operations Manager and Service Coordinator and the primary focus of my role is to support the processes and procedures underpinning the work of the clinical and operations teams. I have worked in the CRF for 8 years in a variety of roles including PA to the Lead Nurse, and Service Coordinator.

As part of my role I coordinate the CRF feasibility process to manage requests for support from the CRF, as well as taking on the day to day running of key projects, processes and functions. I also support quality assurance and service improvement within the unit to ensure that systems and processes are in place to support staff and researchers in conducting research which is of excellent quality and is compliant with robust safety standards.

The pandemic has really highlighted the importance of clinical research and the fantastic work that is done within the CRF. It really is exciting and rewarding to support so many amazing clinical trials that can change people’s lives.

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Sarah Young

Personal Assistant (PA)


As PA for Gail Mills, Lead Nurse for Research and Development, I primarily manage Gail’s busy diary, providing a secretarial and administrative service to support and assist her and the Senior Nursing Team including Research Matrons for the Trust, CRF and CCTC.

I am the first point of contact for the Lead Nurse, dealing with, or referring as appropriate, internal and external enquiries, verbally and by email, prioritising as required and to participate in ad hoc projects as they arise, taking responsibility for specific areas as appropriate.


I enjoy working in Research as I feel that I am involved in providing administrative support to clinical staff so that they can then focus on producing significant changes and improvements to the life of those looking for solutions to their various health conditions.


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Data Coordinators

Our Data Coordinators work closely with nurses and researchers to ensure that credible, accurate data is available on time to meet the requirements of our research sponsors. The Data Coordinators provide a key supportive role to the clinical teams in the CRF, assisting in the delivery of timely, high quality data entry for a large portfolio of clinical research activity. The team not only work with internal staff but closely with researchers and sponsors to ensure the credible, accurate data is available on time to meet GCP requirements.

Receptionists/Clerical Officers

Our Receptionists provide a welcoming, friendly and efficient reception service to support patients and participants, relatives and research staff from all clinical disciplines. They ensure the smooth running of participant visits by welcoming people when attending for visits, booking transport and ordering patient records. They are at the heart of the CRF.


My job requires me to work closely with the nursing and admin teams covering a wide selection of duties including welcoming participants to the department for their appointments and making sure that they are dealt with in a welcoming and timely manner, arranging their taxis if needed to transport them to and from their appointments and request their medical notes if required.

I really do enjoy working within the Clinical Research Facility department, coming to work with a team of colleagues who are always working hard to achieve great things.

Alison Grundy

Receptionist/Clerical Officer